1 reviews | Active since Mar 2009
Mtn consultants lie and make empty promises to consumers
<p>Hi. on the 10 November 2016 I spoke to Bradley in your sales division who changed current contract to a month to month immediately without any penality fees been applicable. He even offered to send me a sim card to my work address - which I. am still waiting for. Today on the 808 number to my surprise I was told that for me to change my contract I now need to pay penalty fees or wait for March 2017 to change it. I have been **** to and an apology won't do I want what I was promised on the 10 November 2016.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract term date for the mobile number 083****720 is 2017-03-07 and you are eligible for a contract upgrade however the upgrade request has not been captured on the system, we will engage with Bradley to assist and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract term date for the mobile number 083****720 is 2017-03-07 and you are eligible for a contract upgrade however the upgrade request has not been captured on the system, we will engage with Bradley to assist and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***