MTN consultants don't know how to treat there customers and try to rob them with their money.

After being a loyal customer to mtn for more than 10 years I never skipped a payment for my contracts. In September I thought mtn already deducted then I withdraw monies out of my account. The debit did not go through so I went in store to pay a 400 which would have covered for September debit that did not go off. Then in October they double deducted when I asked the girl in the branch how much I needed to pay she only said 400 not telling me of the double debit that was going to go off in October. I called the call center to enquiry why they double debited my account when made a 400 cash payment. The agent apprently claimed that I never paid in March that's why I cannot get my 400 cash payment back when I asked them to emailed me proof that I never made a payment in March they just said yes they will do so to get me off the phone. I am still waiting on the proof as they did not get back to me. I went into a branch to enquiry then I got assisted by a guy but after expliaing my whole story to him he just dumped me to another consultant and told me he is busy with a client what unprofessional service. In branch they told me that the debit order was already set when I made a 400 payment and that's there nothing they can do about it this is ridiculous why the call center tell me one thing and then the MTN store is something else. I want my 400 cash payment and not debited back to my account or I will let everyone know how MTN treats the customer who been loyal for over 10 years and only missed a debit order once. My name Mareldia Hampton and I can be contacted on ***.