MTN CONSULTANT SO RUDE

I am utterly disappointed in the MTN customer service consultants. Never mind the fact that it took me the whole day just to get to speak to a consultant because in the voice recording no options were given for that option. Eventually i try again about 20 minutes and i go thru. The 1st lady tells me she is a pay as you go consultan and im contract so she transfers to Lizalihle who after about 3min of holding tells me my nr has been ported to whatever system so he will transfer me again. I then speak to Tankiso who immediately sound like she's having a bad day! As im giving her my details i get a call. I kindlt askk her to hold 10 seconds while i tel whoever is calling to call back after 5 minutes. She agrees. It ddnt evn take me that 10 seconds when i return to our call she has put me on hold and im listening to MTN music...THE NERVE IF HER! Dud i not hold for more than 3 minutes ( jst to hear what she will say for her rudeness)... Eventually i got seriouslt annoyed and hung up! After 16 minutes my query was never heard NOR resolved! I dont even have the guts to call back again because im sick to the core by this service! This woman could have told me to call back if she was not willing to wait for me take a quick call. I do not know how i feel. I honestly just want to cancel thus contract because everything about this network is starting to get on my last nerve.