MTN CONSULTANT MADE ME CRY!!!!

I am writing to express my extreme dissatisfaction with the service I received from one of your consultants in the Retentions Department, identified only as Portia. The interaction was deeply distressing and unacceptable. During my call regarding the settlement amount and possible discount for my recently opened MTN contract for an iPhone 17 Pro, the consultant behaved unprofessionally. She repeatedly spoke over me, raised her voice, and ultimately terminated the call abruptly. When I requested the name of her team leader, she refused to provide it. This experience left me incredibly upset, and I find it unacceptable to be treated in such a manner, especially as a paying customer who has chosen to bring business to MTN. I formally request the following:

An immediate investigation into this incident. A review of the call recording for quality assurance. A formal written apology from the consultant involved. Appropriate disciplinary action to be taken based on the findings.

Given this experience, I am strongly reconsidering my relationship with MTN and the possibility of moving my services to another network. I trust that this matter will be handled with the seriousness it deserves and look forward to your prompt response.