MTN consultant - Lack of Apple knowledge

On Sunday, 01.07.18 I visited the MTN store at the Chatsworth Centre. I went in to do my contract upgrade. I wanted to take 2 of the iPhone 8. However there wasn't any stock available. But I then had to request for the consultant to check for stock at other stores. He did not even offer to do this for me. Most probably since the store gets the sale he wanted to bring in the stock to his store and I must sign up my contract with him. Not forgetting that the queuing system ridiculous. you have to take a ticket but people who come in after you get served before you if they have "small" queries. So if 10 people have small queries, they are then allowed to go before me. Ridiculous I tell you!!!!

Well, this is all besides my point. The consultant DID NOT KNOW HOW TO TRANSFER INFORMATION FROM MY OLD IPHONE ONTO MY NEW IPHONE!!! He mentioned that since I have 32GB of information on my phone that it will cost me a lot of money to transfer the information. He expected me to pay R169/GB to transfer my information whereas there is a simple process to follow and it doesn't even a cent. This could have been done in-store by the technician. The sales consultants name was Spha (not sure if i got the spelling correct)