MTN consultant incompetence

In September we went to the MTN store at the Walmer Park shopping Centre, in Qheberha to choose a new contract for my husband and I. The consultant told us to expect a higher bit the 1st month for the pro-rata. When the invoice came, it was much higher than we expected... We went back to the shop only to discover that there is a R150 charge for each phone for upgrading! We spoke to the manager/supervisor, who called the consultant. She admitted that she told us that "the invoice will be a bit higher" without any mention of the R150 per phone.

We have strongly requested that this fee be wavered, as my husband being a pensioner, we would have never taken the upgrade had we known about the extra fee! The supervisor told us she lodged in a communication, and there is no guarantee that the amount will be s****ped.

It is absolutely disgusting that the incompetence of one consultant might lead us to fork out money that we never agreed on, just because she did not do her job properly!