MTN Consultant Fail

24 month of perfect service delivery and no problems. Wonderful. I heard nothing from MTN, so I thought everything was going to carry on as normal. Boy was I wrong. The first payment after the 24 months were up came along: twice the contract amount. I phoned; "It will be investigated." Zero feedback. Second month afterwards: three times the contract amount. I phoned: "It will be investigated." Zero feedback. Third month: three times the amount. I phoned: "An instruction was sent to billing that you will be refunded and the contract will be reinstated. Feedback in three days." Zero feedback. Fourth month: still no luck with the billing. Finally I get someone who tells me what happened: promotional data is charged at full price. Not once was this mentioned by any of the consultants, not once was I given the full picture of what actually happened. The contract was not even reinstated after the third month. I am disappointed with the consultants, I am disappointed with the communication from MTN. Zero pertinent information, zero feedback. And if the consultants had told me what was happening earlier or what I could do about it, I would've saved myself thousands. Thanks MTN for the very expensive lesson, one that could've been avoided had the consultants known what they were talking about.