1 reviews | Active since Nov 2012
MTN consultant drops the ball and signs me up for wrong package and now I must be inconvenienced to fix their mess!!
I app**** for a new cellphone contract last week and the device was delivered on Friday, he package I chose was the Samsung A34 5G which came with a free galaxy watch 4 and buds live, before I concluded the call with the consultant I confirmed with the consultant if this was the correct package that I app**** for on the MTN website which included the watch and buds, she said yes but it wont come with the phone delivery it will be delivered seperately. and instructions would be in the box as to how to get the watch and buds.. to my surprise there was nothing mentioned in the box as to how to get the watch and buds.. i phoned the call center this morning to enquire about this and they now informed me that this is not the package that I am on, after I specifically confirmed with the consultant at the end of the call that that is the package I wanted, now I get told i need to go into an MTN Store and return my phone, cancel the contract and then reapply for the correct package???? what ******* is that?? as I did NOT make the mistake MTN did, I have the correct phone, just sort out your mess with the package and send me the watch 4 and galaxy buds live.. as per the package I requested.. please get a Manager to contact me asap. as this is pathetic service ...
