MTN connection totally useless!!!

We have been struggling with MTN connection for more than 2 months now we have reported it and received a respons feom MTN stating that there is a fault and they are looking in to it this was 14 January 2022.and still we are having issues with no connection but we have to pay every month for a service that is non existing!!! Good day Sir/Madam,

Kindly note – site 4096 is being affected by a fault which is being attended to.

Fault ref SMC/***

We apologize for the inconvenience caused.

Kind Regards, Phumelelo Sijako MTN SA

Reference Number: ***