MTN completely ignores my emails, debits account with R 16 000 and ends a twenty year relationship.

<p>My son's phone had gone missing and he thought he mislaid it.My son is on my contract with MTN but with a monthly limit(+- R 160 pm). We did not cancel the contract because we were under the firm believe that the risk is only R 160 if it had in fact been ******. We realised something was wrong when I received a sms notification from MTN that there is extremely high usage on my son's cellphone account (R12 000). I dialled all the help lines but to no avail. We visited the branch (Brooklyn) where we enquired about the sms received.We were informed that someone had phoned overseas running up a R 12 000 bill. We argued that the phone was obviously ****** and someone else used it and that my son's phone had a limit. We were told that someone changed the contract to an "open contract" in August 2015 and MTN will insist to recover the said amount. I disputed this and queried MTN via email because the branch could do nothing further. I emailed MTN on 20June2016, 5 July 2016, 12 July 2016 and 29 July 2016. Apart from the acknowledgement of receipts I have not received one single proper reply. UNBELIEVABLE that I received NO SERVICE at all from ********** ! I have just seen that my account was debited with R 16 000 without any communication from MTN.My contract with MTN averages at least R 4 000 per month and I have been a loyal customer for twenty years. My contract ends in November and I will then end my relationship with MTN even though it will be a lot of admin to change. I told them this in my email correspondence and they did not even reply once ! They did not even say it is unfortunate but it is my responsibilty etc. Be warned that your limited contract is not really limited. I will join any of the other cellphone companies because I cannot imagine them being worse at customercare than MTN.</p>