MTN Complete *******

MTN is A Major *******

I have had been a loyal customer to MTN for almost 15 years, These last 2 years has been a Reall Disappointment.

I had taken a Sim only Data contract, Been Charged R299 for 50 Gig Day and 30 Gig Night, to which it was done at MTN Retentions, in October 2020.

Since then I have been incorrectly receiving the allocation of data. I have logged Numerous Calls throughout the years. Bear in mind, I have been getting charged the same amount throughout, as the contract I signed for. When the contract was almost over, I was advised by MTN consultant, not to do an upgrade as MTN would sweep the Complaint under the Carpet. I have been getting charged an extra R1000 for the 3 months, Logged a call would MTN via Messenger, 3 months ago, Only to be told every 2nd Day, that they waiting feedback from the Sales Team. Requested Senior Management to contact me, No one did so. A massive Company, Takes their Money every Month, But when it comes to returning the Customer money cos of their Incompetence, Then it takes forever. Only Excuses is given.