MTN - Complete lack of customer care due to *****

<p>In December we receievd a credit limit reached message on the MTN number my wife uses.</p> <p>We went the MTN Umhlanga Rocks the same day where they were unable to provide a statement to see why the limit was reached but nevertheless agreed to take the account of credit hold. The agent took the phone and fiddled with it and returned it.</p> <p>When the statement arrived after 11 January there were unknow charges, transfers and call charges.</p> <p>For the first time since inception of this account in the 1990's it exceeded the credit limit.</p> <p>The same problem was encountered on the Feb and Mar 2017 statements. On Friday 4 March a consulatant finally phoned back to say it will be resolved in 72 hours.</p> <p>Today is 27 March and the answer is still hovering in cyberspace as we have not been contacted.</p> <p>It took 3 months to ge Retentions to send me a quote to end the contract after 20 years. No mention of the outstanding queries since December 2016. No call to ask why one would want to end the contract.</p> <p>It is no wonder they are making losses as the incompetence is astounding.</p>