MTN complete lack of consideration or service

The mobile phone industry needs a wake up call. Customer service is non existent. They are computerised so there is no reason for their complete lack of customer consideration or service. It does not take rocket science to build in a feature which would email customers if their is a problem with their payment yet MTN made no effort to contact us by email for 4 months at which time they handed over to their attorneys - who were able to immediately contact us by email. Every month that their is a problem with the account they add legal fees of > R300 per month, without sending an email or in fact handing it to the attorneys. There was a R900 bill before they handed over.