FN
Faye N

1 reviews | Active since Sept 2012

06 Feb 2018, 12:38

Mtn complaints service a joke. No feedback. NO HELP FOR SPAM VAS

I contacted mtn call centre and complaints centre about two weeks ago. It is ridiculous that a big company like mtn had no way of blocking your phone permanently from the VAS services. So every day we as paying users have to dial in to check what we ate subscribed to and delete it ourselves. Who knows what money had already been taken off by these people. Without your permission. Because of you do NOT reply no to their bogus SMS they just automatically subscribe you. Is this legal??? I think not. Still no feedback from mtn useless services. No protection for their clients. Vodacom and cell c you just need to send an SMS once to block ALL vas services permanently. This is *****. Every day it's4 or 5 different VAS sms's. PATHETIC MTN. GET WITH THE PROGRAM. mtn users do yourselves a favor. Dial *141*5#. Check what VAS (content services) services you are paying and the reason your airtime is disappearing. It's time we all stood together to stop this theft.

0
Replies (1)
FN
Faye N's update07 Feb 2018, 09:45
Reviewer Update
Do you people realize what a mission it is to log a complaint. You have to know exactly what service took money. Them when they want to refund you they want a paypal account in place. Which private citizens do not normally have. MY QUESTION IS THIS. WHY DO OTHER COMPANIES LIKE VODACOM and cell c MAKE IT EASY FOR THEIR SUBSCRIBERS TO NOT RECEIVE ANY MORE OF THESE SMS WHILE MTN REFUSES. I AM GETTING UP TO 5 PER DAY. IT IS AN INVASION 0F MY PRIVACY. WHY DO I HAVE TO KEEP LOGGING ON TO CANCEL SERVICES. WHAT KIND OF A SERVICE PROVIDER ARE YOU PEOPLE. PHONE CELL C IT DEPARTMENT AND GET A CLUE.