MS
Mark S
1 reviews | Active since Nov 2009
01 Feb 2015, 18:57
MTN Complaints Management Team: REQ:***
On the 08/01/2015 first complaint logged re APN Port Forwarding<br> On the 16/01/2015 MTN \A TIM from client care responds"- a technician will call you shortly to resolve (haha)<br> <br> 01/02/2015 - over two weeks later "
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 13:58Hello doogal,
We are truly sorry for any inconvenience caused and for the delayed response. We needed to escalate the matter in order to advise you accordingly.
The feedback that we received was that the MTN VPN cannot be loaded on the MTN Broadband Lite and Pro packages as this will conflit with the fair usage policy set on the packages.
For further assistance you will need to contact our Data Helpdesk directly on ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. We needed to escalate the matter in order to advise you accordingly.
The feedback that we received was that the MTN VPN cannot be loaded on the MTN Broadband Lite and Pro packages as this will conflit with the fair usage policy set on the packages.
For further assistance you will need to contact our Data Helpdesk directly on ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Feb 2015, 13:58
Official
Hello doogal,
We are truly sorry for any inconvenience caused and for the delayed response. We needed to escalate the matter in order to advise you accordingly.
The feedback that we received was that the MTN VPN cannot be loaded on the MTN Broadband Lite and Pro packages as this will conflit with the fair usage policy set on the packages.
For further assistance you will need to contact our Data Helpdesk directly on ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. We needed to escalate the matter in order to advise you accordingly.
The feedback that we received was that the MTN VPN cannot be loaded on the MTN Broadband Lite and Pro packages as this will conflit with the fair usage policy set on the packages.
For further assistance you will need to contact our Data Helpdesk directly on ***.
Regards
Tim
MTN Complaints Management Team: REQ:***