MTN Complaints Department Manager Zamokuhle and consultants showing poor service to customers.

Good day, I'm writing this review because im very disapointed in the service that MTN has provided me regarding their Home Routers. I had two home routers on a month-to-month basis, they gave me a debit date of the 4th of every month. i paid every month before the 4th after i got the 2nd router i was told when i paid on the 29th i paid late but which is before my debit date and now my money has been taken by your service. so i cancelled now the consultants dont help at all they just keep forwarding me to departments that have nothing to do with my complaint, and then i emailed the complaints departments, now the complaints department is not responding to my mail after a told them i returned all the routers back to the shops now i want my refund MTNs workers Zamokuhle from complaints management are now ignoring me and dont want to give me my money back the case that was made for me regarding account correction BO***. i was told before that if i cancel they will product my money will be refunded immediately, now December is over its Jan now i'm still asking for my refund and instead being ignored after sending emails asking for updates or any signs that i will get refunded. MTN is really starting to disappoint.