MTN COMPLAINTS DATA CONTRACT

COMPLAINT ABOUT

Mtn Mooirivier Potchefstroom I took out a contract for data at Mtn Mooirivier Mall Potchefstroom for 40GB

Dealer Code 397293 Cell ********** (The contract no for the 40GB)

PLEASE NOTE WE HAVE PAID FOR THIS CONTRACT DEAL.

MTN HOWEVER DID NOT GIVE US THE DATA.

We have been struggling since the contract started. Several emails to MTN Customer Service, Calls to Customer Service, and visits to the shop. Still no data. Only 4GB per month.

PLEASE NOTE 4GB COSTS R89 PER MONTH ON CONTRACT. WE PAID R199 AS OUR CONTRACT STATES. Now MTN is telling me I cant get the data from 2nd of April because they cant backdate it? How is it possible that MTN can give a contract and not adhere to their part of the deal? They can do what they want? Really? But we have to honour the contract? I WANT MY 40GB FROM 2ND OF APRIL AS STATED IN MY CONTRACT. AGAIN, HOW COME MTN CAN DO AS THEY WANT? TODAY IS THE 11TH OF JUNE. STILL NO 40GB DATA.

HOW COME THE LADY (Rulique Davis)THAT HAS DONE THE CONTRACT AND THE MANAGER THAT HAD TO REVIEW THE CONTRACT DID NOT SEE THIS MISTAKE? HOW LONG DOES IT TAKE TO RECTIFICY THIS? I CANT BELIEVE THEIR SERVICE IS SO POOR.

This is the very first time I struggle with a cellphone service provider and it seems NO ONE can solve this simple problem.

Willem van der Westhuizen