MTN COMPLAINTS ARE NEVER BEING RESOLVED

This is my 6th complaint on Hello Peter regarding my data usage and billing issue. I have had so many automated responses but they just empty and pathetic promises. I am so dissappointed in this network and the lack of comittment when it comes resolving customers issues within TAT. (Turn Around Time). The reference numbers are endless yet still nobody takes time to contact me telephonically, that is terrible as they are a telcommunications company. Maybe the staff are being billed for calling us clients out of their pockets. I am still recovering from their lack of concern. Please read the complaints about your company and let one man change the negative publicity please I am begging MTN. I have logged my complaints to ICASA I am just waiting for the lengthy outcome. As I said I will take this matter all the way until someone changes the situation that we MTN customers are currently under. Everyday MTN customers are complaining about the same thing Bill and Data usage. Why is nobody in your company taking the time to do something about these daily complaints. PLEASE DO NOT SEND ME ANOTHER APOLOGY BECAUSE YOU GUYS REALLY COPY AND PASTE YOUR RESPONSES. We need answers?