1 reviews | Active since Aug 2015
MTN COMPLAINT - WONT CANCEL DEBIT ORDER
I have been trying to down-grade and cancel my debit order for 8 months prior to me immigrating. I was previously a Nashua Mobile customer and never had problems until moving on MTN by virtue of buy-over.<br> For 8 months I have diligently sent multiple emails and contacted the customer call centre stating my need to stop my contract due to my pending emigration. I am now overseas and cannot continue hounding this broken corporate.<br> <br> My contract term ended on the 30/6/2015 with a call centre agent confirming my downgrade to prepaid on the 1/8/2015. Guess what... I have a pending debit for the month of 31 August 2015 for July 2015 contract term. WHY???? Please cancel the debit order immediatley and refund my monies as I am closing my bank account mid-month for good.<br> <br> PLEASE FIX THIS ASAP THIS IS PEOPLES HARD EARNED MONEY YOU ARE *****ING AND NOT RETURNING!!! LACKLUSTRE AND DISGUSTING SERVICE.<br> <br> ---<br>
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the contract has been migrated to pre-paid and a request was sent through to banking for the amount to be refunded to your account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the contract has been migrated to pre-paid and a request was sent through to banking for the amount to be refunded to your account.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***