Mtn complaint MRS N Austin
<p><span style="color: #555555; background-color: #ffffff;">When Autopage closed, I was moved over to MTN. My Samsung Galaxy that is still under warranty are giving me software problems. I went to a Samsung store who recommended that I get my proof of purchase and give the phone in because its still under warranty. I then went to MTN to ask that they please print out the proof of purchase and they told me to phone Autopage at </span><span style="color: #000000; font-family: Arial, sans-serif; font-size: 14.2667px;">***. When I phone this number I get directed to call MTN customer care. So now I am not able to send the phone in because MTN are refusing to help me further that telling me to phone Autopage. I am upset that this is how they treat new customers </span></p>
Good Day Nicole-austin,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologize for any inconveniences caused as a result of this, we understand the frustration that you endured in your attempt to have the issue resolved.
Kindly provide us with your MTN contract cell number or account number,and the IMEI number of your handset so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Nicole-austin,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologize for any inconveniences caused as a result of this, we understand the frustration that you endured in your attempt to have the issue resolved.
Kindly provide us with your MTN contract cell number or account number,and the IMEI number of your handset so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your reply to my message
My number is *** and the handset IMEI number is ***
Beat Regards
Nicole
Thank you for your reply to my message
My number is *** and the handset IMEI number is ***
Beat Regards
Nicole
To date there has been no contact made with me again
To date there has been no contact made with me again