MTN Complaint: Failed Migration Offer!!!

MTN Complaint: Failed Migration Offer!!!

I have 3 MTN contracts (1 contract for me and 2 other contracts for my daughters) and have been loyal to MTN for a number of years now as well as honoring my monthly payment commitment.

On the 15th of April 2019 I was contacted by MTN introducing me to Migration package because my contract was close to the upgrade date. This migration deal telephonically was intended to save me R20 on my existing payment. I confirmed this offer with the lady on the phone because it was to good to be true - why would MTN want to save me money...?

I accepted the offer based on the reassurance I was given. The reality struck me at the end of the month when the incorrect contract or cell number was migrated and instead of saving R20, I am now paying in excess of R150 more on my monthly payment bearing in mind the error of migrating the incorrect cell number.

I have been unsuccessfully trying to resolve this matter. I tried seeking help from the MTN store in Parow Mall - I was referred to MTN Century City because the issue could not be resolved at the branch. I went to MTN Century City on the 3rd of July and spoke to Jackie.

Jackie wasn’t very helpful in the store, however she send a mail to the accounts department requesting details of my contract. She committed and promised that she will contact me with feedback and the next steps. I have been waiting - without anyone contacting me.

I desperately want this issue resolved!!!!!! Please help!! Very disappointed customer!!!