MTN Complaint Data Contract
<p>I have a data contract through Mtn and got a fright on 1st April 2017 when the company deducted via debit order R2748 from my bank account . My data contract premium is only R139 .</p> <p>On enquiring at Mtn they discovered that somebody at the Mall of Africa opened up three apple iPhone 7 contracts on my name , which iam now paying for .</p> <p>I reported the matter to Saps amd took all the relevant documents back to Mtn in Hemingsway Mall in East London. That was on the same day 1st April and haven't heard anything since . Watch out MTN customers this is happening daily and these contracts are being approved. </p> <p> </p> <p> </p> <p> </p>
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Replies (3)
MTN South Africa's replyOfficial
06 Apr 2017, 21:49Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the ********** contracts have now been closed and a credit has been requested for the amount already billed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply06 Apr 2017, 21:49
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the ********** contracts have now been closed and a credit has been requested for the amount already billed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's replyOfficial
06 Apr 2017, 21:54Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** additional lines were deactivated by our ***** department on 2017-04-03, reference number: ***. A journal will be passed to the account accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply06 Apr 2017, 21:54
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** additional lines were deactivated by our ***** department on 2017-04-03, reference number: ***. A journal will be passed to the account accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
's updateReviewer Update
07 Apr 2017, 06:44Thanks for speedy response to my post , it was quiet a frightening experience. Regards Barry.
's update07 Apr 2017, 06:44
Reviewer Update
Thanks for speedy response to my post , it was quiet a frightening experience. Regards Barry.