MTN COMPLAINT- BAD SERVICE!

Hello Peter & viewers I would like to report a billing issue that I want you to address please. I Adéle Van Der Merwe) upgraded my MTN contract in Oct 2020 for a new device and similar contract. I have asked MTN not to provide me with insurance as the phone would be insured under my private insurance Santam. This was done. Furthermore the contract was for a fixed amount of R689.00 per month and any extra data, airtime or services would have been at my own cost as a airtime topup or recharge to manage the account in my private capacity. The bills were increasing month after month and an account capped limit was set on this device.

Most recent bill from MTN is R4161.57 and MTN is unable to give me a breakdown of what exactly the costs are that they are charging for. Self service subscription they say. I checked my profile and there are no self services active.

They blocked the service for my number *** for failing to make payment, but they can not indicate what exactly they are billing me for. This is completely unacceptable. Numerous visits to 3 different MTN brances in 3 different provinces, several phone calls and still no answer.

They are also billing me *******ly for insurance & subscriptions that I have declined and did not authorize.

1. How can MTN decide to open my account for a bigger call limit than I have asked for?

2. How can MTN bill me for something they don't even know what it was for?

Please help me?! MTN doesn't come back to me!