1 reviews | Active since Mar 2015
MTN Complaint, again.. nothing unusual.
I see so many complaints about MTN services, and yet nothing has changed.<br> My contract has expired with MTN and i went in about 2 months ago to cancel. So they said they would.<br> Nothing happened, I went in last month to make sure it was cancelled and unsurprisingly it was not cancelled.<br> They said i was behind on payment in which i paid R500 odd rand for on the spot. The lady claimed it will be cancelled with immediate affect.<br> WHAT A SURPRISE!!! still not cancelled. Now they have given me data for the month and obviously i have not made payment, so my sim has been locked. Phoned MTN, now they tell me i need to pay and use my data up and phone again at the end of the month to cancel.<br> <br> WHAT MUST I DO??? SHALL I BEG AND PLEAD TO CANCEL SOMETHING I NO LONGER WANT???<br>
We are truly sorry for any inconvenience caused and for the delayed response to the post.
We've managed to locate your account with your ID number and we see the cell-phone number ending in 8316 only expires on the 2nd of September 2015.
If you wish to cancel (deactivate) or migrate it over to prepaid now, there will be an early termination fee charged.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to the post.
We've managed to locate your account with your ID number and we see the cell-phone number ending in 8316 only expires on the 2nd of September 2015.
If you wish to cancel (deactivate) or migrate it over to prepaid now, there will be an early termination fee charged.
Regards
Tim
MTN Complaints Management Team: REQ:***
