MTN COMPLAINT

In June 2021 i app**** for a sim card only contract and was assisted by Johan Janse Van Neiuwenhuizen who was very enthusiastic to assist with the process of application and making sure that everything goes smoothly. I received the sim card and requested them to activate it and the sim card never worked. I called them on many occasions and they all said the sim card was active and i should try different devices, which i did, but still, sim card could not be detected by any device. I then requested them to cancel everything to avoid me being charged for something that never worked and they started to drag their feet. I kept on sending an email to Johan to find out if the contract is cancelled but Johan had no intentions to cancel it, instead he kept on saying he was escalating for activation of the sim card, which was never going to work. I kept on telling him to cancel the contract immediately, however it never happened. The customer service agents recently told me to go to the nearest MTN store knowing very well that at the store i will not be assisted. Johan was contacted while i was at the store and he avoided to speak to me, and gave the store lady so much attitude, who then informed that that they would contact me on Tuesday the 9th of November 2021. Johan contacted me on that day to inform me that he is escalating the cancellation to his supervisor. Today the 17th November, i am being contacted by MBD harrassment, which is their collections, regarding something that was supposed to be cancelled in August before i even had the first instalment. Now i am supposed to pay for something they failed to cancel, something that never worked? They are giving me run arounds, does that mean that me as a client outside MTN i must figure out a way to cancel this myself???? How??? Today i called MTN 4 times, i spoke to 4 people in sales, theyre all telling me that they are sending emails on my behalf, which is what has been done by all the other agents i spoke to since August, when i ask to speak to their managers, they cut the calls. NB: i record all my calls and i can prove everything that i have written here including the emails i've sent and recieved from Johan.