Mtn complaint

I got my first contract on the 12th of December 2020 at MTN Vredenburg for R279 a month. As I went to receive my phone I told the consultant to email a copy of the email and to put my limit on R0 as I don't really know how phone contracts work as it is my first.

I never received a copy of my contract and limit was never set to R0.

I have send numerous emails with complaints and yet no answers has been given on what I actually said.

I have been to MTN Laguna mall (Langebaan) a few times and Renier was a great help. He also printed the previous 3 months invoices. I had a look at the invoices to try and see what MTN is charging me extra for. I had to ask time off just to go to MTN Vredenburg to go fetch a copy of the contract. Every month I have been receiving a bill between R400-R700, and my contract is for R279. So with this said I have asked numerous times to put my limit to R0, and also phoned 136 to set my limit to R0. But still got bills more then what I should pay. March month my debit order bounced, because I was under the impression R279 would be deducted so I make sure that the right amount is in that specific account. So my lines where switched off and I could not use the internet or make any phone call (because my payment did not go through). I have wifi at work. So I could not use data/phone after the data was depleted, it is impossible. I did pay my bill on the 16 March of over R600. The amount that was charged extra for data did not make sense.

For January I used 4.46GB and R72.18 was charged extra. February I used 3.10GB and was charged R280.98 and this month I used 2.97GB and was charged R644.99.. So HOW do you get to this amount if I am using less data and being charged more after my limit was set to R0. Now I got a debit order of R1032 that went off ! I have bought over R200 extra data this month out of my own pocket and have the prove on my banking app.

I do not receive any invoices as my contract state that I should get every month, but just getting debit orders. I did sign a debit order form, and did ask to stop debit orders from going off as I will be paying electronic payments. I stopped and reversed my debit order of R1032 and will be doing a payment of R279.

I signed a contract for R279. And that is what I will be paying. Nothing is my fault, the consultant did not do her job when I asked her to put my limit on R0 and now it is costing me allot of money which I don't have to throw away. I will not be leaving this case. I am very upset with MTN.

Thanks.