1 reviews | Active since Oct 2022
MTN COMPLAINT
I'm really upset with MTN and their Customer Service... I've bee trying to cancel my contract for a few months now and the more I try and get assistance from them the harder its becoming.. I'm now paying more than double my monthly premium amount because instead of contacting me about the end of my contract they instead went ahead and billed me double for out of contract rates without my permission.
After 4 days of calling non stop I finally got through to the cancellation Centre, only for this guy to tell me they will keep on billing me until I pay outstanding fees and premiums. All I asked them was to put my account on hold and so I can cancel the line or move to a month to month deal at least until I get funds to pay the account they are billing me for.
This is extremely frustrating and at this point I just want to get done with MTN and never look back again!!!!!! I'M DONE WITH THIS NETWORK!!!!!!!!
