ZN
Zonke N

1 reviews | Active since Jun 2017

21 Jun 2017, 15:53

MTN Complaint

<p>I'm being harassed by MTN debt collectors for an amount of R8 k and odd rands which no one can give me the itemised billing for.</p> <p>Last year April Mtn tried to debit my bank account with an amount of more that R4000.00 But dr order failed as there wasn't enough funds to cater for it. I called 808 call centre to get the itemised billing only to be told to go to any MTN store got there no assistance. Then call the call centre again someone promised to arrange extract it and send it to me serveral people promised to send it to me . Few months later got a call from collection saying I owe R7000 or so which an additional R3000.00 odd was added from where I don't know and no statement no itemised billing for this as well.</p> <p>Its now a year later no one can give the itemised billing for the 2 months. No one can prove that my contract allows me to reach such steep amounts cause according to my knowledge it should cap at R2000.00.</p> <p>Can somebody do something because I am going to report this to the ombadsman as Mtn is playing dirty games which will tarnish my credit record which I cannot leave to chance.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply23 Jun 2017, 07:51
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have tried to contact you at 7:49 voice mail.

Please assist us with the MTN account number for assistance.

Kind Regards,

Alice van der Merwe

Best regards,

ZN
Zonke N's update23 Jun 2017, 09:46
Reviewer Update

hi Alice please call me on my cell phone no is ********** 482 and office no is ********** 918