NE
Natacha E
1 reviews | Active since Jun 2019
06 Jun 2019, 23:19
Mtn Complaint
Good day. I want to complain. I bought a Samsung s 10 plus by mtn on contract. I didnt even have the phone for a month and it accidentally chip on the glass next to the power button. The screen is white. We i baught the phone mtn told me that i get a free screen replacement by samsung. I went to samsung and they told me that they dont to screen replacements on samsung 10 they only replace till samsung 7. I am very upset cause now i must pay for a phone that i cant use. And i was under the impression that you get a free screen replacement. That's what mtn told me. To replace my screen will cost me R8000. How can mtn give me the impression that i only get 1 screen replacement and that my phone doesn't have a guarantee by them to replace my screen. Mtn send me to samsung to give my phone in for a screen replacement and samsung doesn't want to replace my screen. Thats realy bad and the phone isn't a cheap phone. Natacha ********** 888. **********
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Replies (2)
MTN South Africa's replyOfficial
07 Jun 2019, 10:22Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply07 Jun 2019, 10:22
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's replyOfficial
11 Jun 2019, 09:13Good day
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply11 Jun 2019, 09:13
Official
Good day
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,