MTN COMPLAINT

Item: MTN South Africa
Rating: 1
Author: Tina V

MTN Data was purchase for the amount of R85.00 for 300 MB. R85.00 was deducted from my bank account but the data was not update on cell Nr: ********** 597 on date: 10/07/2017 & 11/07/2017.

Call was logged with MTN and bankstatements was requested Bankstatements was send on the 17/07/2017

MTN REF NR'S: Ref nr: ********** 75 [# ********** 4]

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

21 Aug 2017, 13:26

Thank you for your post.

We apologize for any inconvenience incurred.

Our billing department has finalized the complaint.

The account will be credited with R85.00 for the data not received. Please allow +-7 working days for the credit to reflect.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply21 Aug 2017, 13:26

Official

Thank you for your post.

We apologize for any inconvenience incurred.

Our billing department has finalized the complaint.

The account will be credited with R85.00 for the data not received. Please allow +-7 working days for the credit to reflect.

Kind Regards,

Alice van der Merwe

Best regards,

Tina V's updateReviewer Update

07 Sept 2017, 16:56

Good day As from the 21/08/2017 up till today my account was not credited. Please advise to which account the amount was credited to. It's more than your +/- 7 working days which is now 13 working days already. There was two prepaid purchases after that incident with the same problem. Also airtime and data that is just disappearing. The service from MTN is not up to standard. If this problem is not solved by end of business day tomorrow, 08/09/2017. I will take this matter to the newspapers as well to the ombudsman. Regards

Tina V's update07 Sept 2017, 16:56

Reviewer Update

MTN COMPLAINT

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