MTN COMPLAINANT

<p>Over the past 2 months I have had a contant battle with MTN. My cellphone contract ended at the end of February and I cancelled it on the 23rd of March 2016. I received an email confirming the cancellation and also enquiring as to my reasons for this cancellation. At the end of March they debited R316 for this contract which I assumed was due to the fact that contracts are paid in arrears. However, this happened again at the end of Arpil. I received a call on 11 May 2016 from an MTN consultant, asking me to please come for an upgrade on this contract. I was flabbergasted! As far as I was concerned this contract was cancelled seeing as though I had not since received any talktime, sms's or data. I immediately phoned the call centre and the manager, Bone, helped me. She apologised and assusered me that 2 months worth of payments will be credited to my account. As of today, it has been 10 days and I have received no payment. I just spoke to Zandi at the call centre and she informed me that it is still an ongoing contract, just before she put the phone down in my ear in mid sentence.</p> <p> </p> <p>I am outraged at this DIGUSTING service from this UNPROFESSIONAL service provider. My initial contract was with Autopage for 10 years and I did not have ANY problems until such time as Autopage was in the process of being taken over by MTN. I would rather have no cellphone than EVER have to use MTN as a service provider again. I will also NEVER refer anyone to MTN again.</p> <p> </p> <p>I want this matter resolved with immediate effect.</p>