MTN Complain

Good Day

To whom this review may concern.

Yesterday on the 29 October 2019 morning between 08:00 am and 08:30 am i loaded a R30.00 airtime voucher. Then i loaded a 200MB Social Data bundle for R5.00 for 30 days and then a bit later on at 09:52 am i loaded a 100MB Data bundle for 7 days which cost R15.00. In total the amount that was deducted from my airtime was R20.00, meaning i was supposed to be left with R10.00. But that wasn't the case.

So i called the MTN customer care center calmly to enquire about my airtime at 16:57 pm. i spoke to a call center agent named Tsakani and the Ref N.O of the call being *** and the agent advised me that i had WASP subscription service and from my knowledge i did not have any active subs because i did check using the USSD that i saw on the MTN wapsite. So when the agent realized that i was disputing the matter at hand, she then said that it's not part of MTN but my phone. So i advised her that it is impossible that it can be my phone because when i insert another sim card which is Telkom, i do not experience this issue then i asked to speak to the supervisor and they advised me that they cant assist with a refund.

The same thing happened today morning, i called and i was still not assisted. So my question is, IN THIS CASE WHAT IS IT THAT MUST ONE DO. Whats the point of being with MTN if they keep taking our airtime. Should one put this on social media about MTN repping us of ?