ZB
Zoliswa B
1 reviews | Active since Jun 2016
16 Apr 2018, 23:40
MTN competitions
I have had a bad service after I’ve been a loyal customer for more than 15 years in their network. I be been loading data and entering the Spin n win competition, on the 23 of March I won a cash price and they said they will contact me in 2 working days. I have done all u can spike to different consultant who didn’t help me, I’ve even went as far as going to the closest branch Parow in Cape Town and the logged an escalation last week Tuesday and they gave 48hours TAT still nothing. I am really disappointed in you and your service I don’t know ??♀️ why you run competitions and when is time to delivery the prices you are missing in action???? Is these competition just a must to keep up with other networks ???? I have no words ? to explain the ridiculous way of handling my query and I hope this get to senior management who know what the business is about and how their clients feel of the service they get from this brand.
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Replies (2)
MTN South Africa's replyOfficial
17 Apr 2018, 05:06Good day Zoliswa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to customer contact centre management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Apr 2018, 05:06
Official
Good day Zoliswa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to customer contact centre management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
ZB
Zoliswa B's updateReviewer Update
18 Apr 2018, 01:32Wow complaints management team... FYI I'm still waiting for a call from your manager. do you have TAT maybe?
ZB
Zoliswa B's update18 Apr 2018, 01:32
Reviewer Update
Wow complaints management team... FYI I'm still waiting for a call from your manager. do you have TAT maybe?