NT
Nosisa T

1 reviews | Active since Sept 2015

01 Oct 2015, 21:58

Mtn company

To alice van der merwe ***<br> 1st of all what you saying don't make sense to me, you are not telling me why or how my monthly fee was changed from R149pm to R189pm? And again how did you guys changed my line to an open line that allows phone calls and sms's to go through without airtime? And I don't remember any day that i've made a call or sent sms without airtime. Again on your statement why you never showed any charges for those so called sms's and phone calls? This is really getting me furious cause all I read here is new and don't make any sense to me..I urge you to refer to your April edition on page 20 then go to Ryan Manuel the consultant who helped to buy the phone at your store in Garden route Mall and ask him about the contract I signed up for. I have been a loyal customer all this time and not a single month I've missed a payment and after all that this is what I get. Please sort this out and put me back to the contract I signed for and take away this option of making calls and sms's without airtime cause that I don't need I don't why you made it in the 1st place cause all I needed from you is the phone and 1GB of data for R149pm nothing less

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Oct 2015, 19:49
Official
Hello sisatshaka,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points

kindly note ref no:REQ:*** Alice escalated the matter for the package to be rectified,we still awaiting for the feedback.

warm regards
mike

Best regards,