MTN COMMITTING DAYLIGHT *******

I took 2 mtn 36 month contracts in 2020 for my 2 children. I signed up for the contracts at R299 per contract, sim only, no device. These were black Friday deals with over 200 gigs of data, no minutes, no sms, no device. My contracts were up for renewal in November 2023. I received an email in September from MTN saying that I will automatically me moved to a month to month package, namely the diamond package at R399 pm and that no action was required from me. I then upgraded my contacts on Saturday the 18th of November. I did this online. I even received copies of the contract. However I had not received confirmation that it was successfully done.

I then called mtn retentions on Monday who said the contracts I signed up for online were not done. I then attempted to upgrade again telephonically on Monday. The one contract was successfully upgraded but the other had numerous vetting problems that took 4 days to rectify. at vetting. I have received my November invoice which is over R1818 per contract!!! My bill is now over R3636!! I contacted mtn and they refuse to rectify the invoice saying that I ought to have upgraded on the 17th of November and because I was one day late they are now charging me the full price for the 200 gigs of data, namely R 1818 per contract!! I however don’t believe I should be charged this because I was told I will automatically be moved to a month to month costing R399 and that no action was required from me. Why then have they charged me R 1818 per contract??. Mtn are refusing to reverse these exorbitant charges. This is *******.