MTN COMMITS UNDESIRABLE BUSINESS PRACTISE

<p>In Febuary 2015 i was diagnosed with a disability and was placed under pension since, September 2016</p> <p>i called the MTN call centre to cancell my Three Contracts that was End of Contract term( two years on August 2016). They Knowledged request and asked to call again end of August to confirm request was proceesed , which i did! thereafter i find out that MTN failed to administer the cancellation and they refuse to cancel contracts saying now the contract is in arreas ? i have cantact consumer services over 6months without any help with the regards to cancellation . i cannot afford an unwanted product due to unEmployment since 01/08/2016.</p> <p> </p> <p>Copied Email below:-</p> <p>--------- Forwarded message ----------<br />From: Keegan Naidoo ********** />Date: Mon, Oct 10, 2016 at 10:51 AM<br />Subject: RE: Keegan Naidoo<br />To: ********** <p><br />Good day,</p> <p>please view attachment on medically boarded documents for Mr Keegan Naidoo id no.##########.</p> <p>request of cancellation of contracts due to affordability listed below:</p> <p> ********** 566<br /> ********** 818<br /> ********** 833</p> <p>my cellphone no.**********.</p> <p>please get mtn legal to contact me urgently</p> <p>kind regards,<br />.Keegan Naidoo "</p> <p> </p> <p>I called MTN again and they refuse to cancel the Three contracts since August 2016 due to the account being in arrears of R6300 to date.</p> <p>If MTN cancelled the three contracts that was for renewal in August 2015 that cost R200 each over 6 months the cost of R3600 would not be billed nor On Going cost to this regard ! and my account would be up to date.</p> <p>I kindly request the Ombudsman or the Correct Regulator to help resolve this matter due to MTN refuses adhere to my complaint and health / financial fitness.</p> <p>please view medical reports in attachment and statement of account that was given to MTN.</p> <p><br />Kind Regards,</p> <p>Keegan Naidoo</p> ********** <p>the following ref no. # ********** 5 , Creditmanagement -[# ********** 3],REF # ********** 9 and # ********** 5 ) </p>