1 reviews | Active since Mar 2014
MTN commits ***** and expects me to pay
<p>After cancelling my MTN contract, MTN linked a new telephone number to my account and continue to charge me for services I did not request or sign up for. Even after providing them with an affidavit they fail to initiate internal ***** case. 6 months later they have handed me over for debt collection and is threatening to balck list me. How is this possible? I have all of this in written correspondence but the debt collectors do not care. All they want is money to be paid.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up on the account any investigation done for the additional line added to the account. Please fax to me the affidavit, and certified ID copy to send the request to the ***** department to investigate the additional line added. The fax number ***.
We do pick up that the billing department have sent to your the validation and the URL report regarding the usage from the sim card for cell ***. The debit orders returned more than once on the account.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up on the account any investigation done for the additional line added to the account. Please fax to me the affidavit, and certified ID copy to send the request to the ***** department to investigate the additional line added. The fax number ***.
We do pick up that the billing department have sent to your the validation and the URL report regarding the usage from the sim card for cell ***. The debit orders returned more than once on the account.
Kind Regards,
Alice van der Merwe
REQ:***
I'm beyond inconvenienced. All I want is not to deal with MTN any longer and all my attempts to get rid of MTN has been met with bureaucratic and ******* measures taken by MTN to ****** more money out of me.
Two things:
- Please provide me with an e-mail to send the affidavit. This will be the 5 th time. (1) email send to *** on 17 Aug 2015, (2) 23 May 2016 I send it to *** (debt collectors), (3) 31 May 2016 I send it to *** (debt collectors) (4) I send e-mail to *** 2 June with this response and all the documentation
- Please be specific about which month you are referring to. As from May 2015 I was billed on account A*** for mobile number *** (the number I never signed up for. I challenge you to find any record of me requesting or authorising this number). The only debit orders I ever returned was for this new 081 number. I always paid my account on time and in full for number *** I signed up for. Check you records.
I'm beyond inconvenienced. All I want is not to deal with MTN any longer and all my attempts to get rid of MTN has been met with bureaucratic and ******* measures taken by MTN to ****** more money out of me.
Two things:
- Please provide me with an e-mail to send the affidavit. This will be the 5 th time. (1) email send to *** on 17 Aug 2015, (2) 23 May 2016 I send it to *** (debt collectors), (3) 31 May 2016 I send it to *** (debt collectors) (4) I send e-mail to *** 2 June with this response and all the documentation
- Please be specific about which month you are referring to. As from May 2015 I was billed on account A*** for mobile number *** (the number I never signed up for. I challenge you to find any record of me requesting or authorising this number). The only debit orders I ever returned was for this new 081 number. I always paid my account on time and in full for number *** I signed up for. Check you records.