SB
Sean B
1 reviews | Active since Jan 2018
21 Mar 2018, 14:21
MTN commits *****
MTN amended and upgraded my contract without my consent. I am now unable to exercise my options as I am stuck with a 2 year contract which I did not agree to. This is *****! I have been trying to sort this out since it happened in June last year (2017) with no help. I am left with no option but to turn to social media to get this matter sorted. My MTN account number is K ********** . I would appreciate urgent attention to this matter as it has now carried on for far too long without anybody able to assist. Sean Baros
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Replies (2)
MTN South Africa's replyOfficial
21 Mar 2018, 22:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
We do require the affidavit and ID copy for the ***** department to investigate the upgrade done on the above number. We do pick up that the minutes allocated to the sim card is issued. from the date the upgrade was done 23-6-2017.
This upgrade was done online with MTN Direct. You may contact them as well on ***.
Please visit any MTN store to log the ***** investigation for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply21 Mar 2018, 22:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
We do require the affidavit and ID copy for the ***** department to investigate the upgrade done on the above number. We do pick up that the minutes allocated to the sim card is issued. from the date the upgrade was done 23-6-2017.
This upgrade was done online with MTN Direct. You may contact them as well on ***.
Please visit any MTN store to log the ***** investigation for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
SB
Sean B's updateReviewer Update
22 Mar 2018, 14:02hi,
Please note that this contract covers two cellphones, namely ********** 776 and ********** 020.
The issue is not around the minutes received as per your feedback, but the 'upgrade' that was issued without the contract owners consent, does not allow for any phone upgrades, which was not what I agreed to when taking out the contract. We are now sitting with 2 phones that are 3 years old and cannot be upgraded to new devices.
I now have to be inconvenienced because of a ********** act by an MTN staff member.
I am not sure what you mean by 'the upgrade was done online' as I have never upgraded any contracts.
I will however obtain the affidavit as requested in the hope that this can be sorted out soon.
Sean Baros
SB
Sean B's update22 Mar 2018, 14:02
Reviewer Update
hi,
Please note that this contract covers two cellphones, namely ********** 776 and ********** 020.
The issue is not around the minutes received as per your feedback, but the 'upgrade' that was issued without the contract owners consent, does not allow for any phone upgrades, which was not what I agreed to when taking out the contract. We are now sitting with 2 phones that are 3 years old and cannot be upgraded to new devices.
I now have to be inconvenienced because of a ********** act by an MTN staff member.
I am not sure what you mean by 'the upgrade was done online' as I have never upgraded any contracts.
I will however obtain the affidavit as requested in the hope that this can be sorted out soon.
Sean Baros