1 reviews | Active since Oct 2011
MTN COMMITS *****
<p>I have a data line with MTN. I wanted to cancel it nd then MTN told me I cant cancel because there thrird party CCI upgraded my contract without me given authorisation.</p> <p> </p> <p>MTN does not want to assist in sorting this ***** out and told me I should sort it out myself with there third party. I dont even have a relationship with the third party.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly provide us with an Affidavit stating that you have no knowledge of the upgrade and a Certified ID copy by sending an email to ***. As soon as we receive these documents then investigations will be done.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly provide us with an Affidavit stating that you have no knowledge of the upgrade and a Certified ID copy by sending an email to ***. As soon as we receive these documents then investigations will be done.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng