MTN commitment to NON-service deserves an award

I have called in since the beginning of October to cancel a contract and after being advised to call back on the 23rd after several failed attempts to get anything through the call center 083 135 number. I was told again please call the retentions department on the 26th and call 083 135 then option 3 and then 0. Firstly there is no option 3 in the first menu meaning it plays the same message again stating that your selection was invalid. Then once you finally follow the correct procedure the call center agent says "Oh sorry but I can't transfer calls right now I have an error on my system, please call again in 10 minutes." Doing this the same person answers and gives you the same story about not being able to transfer. If and when you get to someone in the retentions department they advise you to call at a later date again. The 083 135 number is also currently not working all options get you back to the main menu and you start the whole process from the beginning again. MTN your lack of service and complete disregard to get back to someone who has called and logged multiple requests to be called back is truly appalling. I for one will be glad once this issue is resolved and I will for the rest of my life not recommend any of your services to anyone I know.