gD
gregory D
1 reviews | Active since Oct 2013
17 Oct 2019, 15:41
MTN commiting *****.
My wife and I upgraded our contracts to the 40gb data deal for R199 a month. For the last 3 months we have been overcharged for these contracts. My wifes contact has been over charged R1086 over the 3 months in total and I have been over charged R300 over the last 3 months in total. I have been to Mtn Clearwater about 4 times and my wife 5 times and have spoken to Lettie and Lerato in resolving these issues. They have contacted head office to try sort this issue out but every time there's some sort of an excuse. We have emailed customer care with no response to any emails. My wife phoned Mtn customer care to try get a final solution to these issue, to finally get a conclusion of a incorrect credit amount of R455. Besides all of this Mtn clearwater answer our calls and when they realize who is speaking they act like they cant hear us or our phone is breaking up, also when they could here us we asked for the ombudsman number and they declined to give it to us. I have asked to be credited the correct amount of R1386 and to be compensated for our time, petrol, phone calls and stress that your company has put us through. Your company is committing ********** transactions as we did not agree to the deducted amounts as per our signed contracts nor were we informed of the issue and extra charges before hand.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
18 Oct 2019, 11:00Thank you for your post.
We sincere apologized for any inconvenienced caused to you and to your wife account.
A***
Cell ***
Reference ***.
We pick up that the account has not received the discount for the 5GB data, the request has been sent to the billing department to place the dicount on the account for the next billing to be cahrged accourdinaley.
Once the billing department place the discounts on account the credit will be placed for the difference in subscription fees. from upgrade date.
Reference ***: compensated, goodwill credit for 1 months subscription fee credit for service recovery in service received. The credit of R320.00 will reflect in 3 days on account.
2.
Thank you for your time online confirming your wife number.
We have checked account A*** with cell number *** and pick up the account is now rectified.
credit sent for approval for 2GB data bundle which was not removed upon upgrade:
cell #:***
invoice dated:2019-08-11 - 2019-10-11
amount:R395.32(vat excluding)
+ Credit for :
August R346.96 for 5GB discount not app****
September R346.96f or 5GB discount not app**** +
1 Month goodwill credit for service recovery for package to be corrected and client struggle for 2 months to get this sorted, 1 months subscription fee R278.26.
Credit will be for R1,118.01, the reference number ***, credit will reflect in 3 days on account.
Credit will be for R454.61 + R1118.01.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you and to your wife account.
A***
Cell ***
Reference ***.
We pick up that the account has not received the discount for the 5GB data, the request has been sent to the billing department to place the dicount on the account for the next billing to be cahrged accourdinaley.
Once the billing department place the discounts on account the credit will be placed for the difference in subscription fees. from upgrade date.
Reference ***: compensated, goodwill credit for 1 months subscription fee credit for service recovery in service received. The credit of R320.00 will reflect in 3 days on account.
2.
Thank you for your time online confirming your wife number.
We have checked account A*** with cell number *** and pick up the account is now rectified.
credit sent for approval for 2GB data bundle which was not removed upon upgrade:
cell #:***
invoice dated:2019-08-11 - 2019-10-11
amount:R395.32(vat excluding)
+ Credit for :
August R346.96 for 5GB discount not app****
September R346.96f or 5GB discount not app**** +
1 Month goodwill credit for service recovery for package to be corrected and client struggle for 2 months to get this sorted, 1 months subscription fee R278.26.
Credit will be for R1,118.01, the reference number ***, credit will reflect in 3 days on account.
Credit will be for R454.61 + R1118.01.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply18 Oct 2019, 11:00
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you and to your wife account.
A***
Cell ***
Reference ***.
We pick up that the account has not received the discount for the 5GB data, the request has been sent to the billing department to place the dicount on the account for the next billing to be cahrged accourdinaley.
Once the billing department place the discounts on account the credit will be placed for the difference in subscription fees. from upgrade date.
Reference ***: compensated, goodwill credit for 1 months subscription fee credit for service recovery in service received. The credit of R320.00 will reflect in 3 days on account.
2.
Thank you for your time online confirming your wife number.
We have checked account A*** with cell number *** and pick up the account is now rectified.
credit sent for approval for 2GB data bundle which was not removed upon upgrade:
cell #:***
invoice dated:2019-08-11 - 2019-10-11
amount:R395.32(vat excluding)
+ Credit for :
August R346.96 for 5GB discount not app****
September R346.96f or 5GB discount not app**** +
1 Month goodwill credit for service recovery for package to be corrected and client struggle for 2 months to get this sorted, 1 months subscription fee R278.26.
Credit will be for R1,118.01, the reference number ***, credit will reflect in 3 days on account.
Credit will be for R454.61 + R1118.01.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you and to your wife account.
A***
Cell ***
Reference ***.
We pick up that the account has not received the discount for the 5GB data, the request has been sent to the billing department to place the dicount on the account for the next billing to be cahrged accourdinaley.
Once the billing department place the discounts on account the credit will be placed for the difference in subscription fees. from upgrade date.
Reference ***: compensated, goodwill credit for 1 months subscription fee credit for service recovery in service received. The credit of R320.00 will reflect in 3 days on account.
2.
Thank you for your time online confirming your wife number.
We have checked account A*** with cell number *** and pick up the account is now rectified.
credit sent for approval for 2GB data bundle which was not removed upon upgrade:
cell #:***
invoice dated:2019-08-11 - 2019-10-11
amount:R395.32(vat excluding)
+ Credit for :
August R346.96 for 5GB discount not app****
September R346.96f or 5GB discount not app**** +
1 Month goodwill credit for service recovery for package to be corrected and client struggle for 2 months to get this sorted, 1 months subscription fee R278.26.
Credit will be for R1,118.01, the reference number ***, credit will reflect in 3 days on account.
Credit will be for R454.61 + R1118.01.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
18 Oct 2019, 11:05The credit for R454.61 will only reflect in 30 days this credit was done by billing.
Best regards,
MTN South Africa's reply18 Oct 2019, 11:05
Official
The credit for R454.61 will only reflect in 30 days this credit was done by billing.
Best regards,
gD
gregory D's updateReviewer Update
28 Oct 2019, 19:44Thank you for this feedback.
I guess this was just hopes and dreams being promised.
I haven't received 1 cent of credits or discounts from your company.
My amounts to be credited is R454.61 + R1118.01 (3 days as stated)
Please can you have a look at this and send me feedback as to when I will receive these payments. I do not want to be promised something then you do not deliver.
If you can not resolve the issue or provide these credits, as stated in the comments above. Then please cancel both mine and my wife's contracts, as this is breach of contract and is theft.
Kindly provide me with an email of where I can send my deadlock letter if the above can not be resolved once again.
Look forward to your immediate response.
Regards
Greg
I guess this was just hopes and dreams being promised.
I haven't received 1 cent of credits or discounts from your company.
My amounts to be credited is R454.61 + R1118.01 (3 days as stated)
Please can you have a look at this and send me feedback as to when I will receive these payments. I do not want to be promised something then you do not deliver.
If you can not resolve the issue or provide these credits, as stated in the comments above. Then please cancel both mine and my wife's contracts, as this is breach of contract and is theft.
Kindly provide me with an email of where I can send my deadlock letter if the above can not be resolved once again.
Look forward to your immediate response.
Regards
Greg
gD
gregory D's update28 Oct 2019, 19:44
Reviewer Update
Thank you for this feedback.
I guess this was just hopes and dreams being promised.
I haven't received 1 cent of credits or discounts from your company.
My amounts to be credited is R454.61 + R1118.01 (3 days as stated)
Please can you have a look at this and send me feedback as to when I will receive these payments. I do not want to be promised something then you do not deliver.
If you can not resolve the issue or provide these credits, as stated in the comments above. Then please cancel both mine and my wife's contracts, as this is breach of contract and is theft.
Kindly provide me with an email of where I can send my deadlock letter if the above can not be resolved once again.
Look forward to your immediate response.
Regards
Greg
I guess this was just hopes and dreams being promised.
I haven't received 1 cent of credits or discounts from your company.
My amounts to be credited is R454.61 + R1118.01 (3 days as stated)
Please can you have a look at this and send me feedback as to when I will receive these payments. I do not want to be promised something then you do not deliver.
If you can not resolve the issue or provide these credits, as stated in the comments above. Then please cancel both mine and my wife's contracts, as this is breach of contract and is theft.
Kindly provide me with an email of where I can send my deadlock letter if the above can not be resolved once again.
Look forward to your immediate response.
Regards
Greg