MTN Come To The Front Of The Class!!!!

I am experiencing the worst service from MTN. I took a brand new iPhone 17 on a business contract on Wednesday. Opened it on my birthday on the Friday only to be disappointed that the phone is not connecting to any network to work and is toggling networks all on its own refusing to reset and I was unable to do anything with the phone. I sat for almost 3 hours online with an online apple assistant trying to solve the problem but with no joy and was advise that it could be a software problem or a faulty device. I called the walk in branch that assisted me and was told to take it to an Istore to be checked. But why should I do that and inccur costs when it’s a brand new phone still within the 7 days of purchasing. So I contacted the MTN customer call centre where the agent told me that I should go back immediately to the store for a new device as it is within the 7 day period especially if I am unhappy with the way the device is working and if it seems like a software problem. So I go to the store only to be told that there’s no such thing and it’s been years that MTN has stopped the out of box warranty and they don’t do that anymore I must go home and try again to see if it works ifnot I must come back. I come home and the phone is still not working and I even take a video to show what it is doing. I call the MTN customer care again to find out what is the way forward and I was advised again to take it back immediately to the store for a return or replacement. So I go back to the store for the 2nd time and am told that what the call centre agents are telling me is incorrect and that the phone as to be sent for an assessment and it could take time as it has to be sent to jhb blah blah. So my question is if MTN runs as a whole why are customer care agents and store agents not on par with the same procedures and rules. Why am I been told two different things on the procedure. I am absolutely irritated that a brand new phone as to get assessed. That should not be my problem. Wether the phone is faulty or not when assessed it should not be my problem as the phone was not working when opened by me. Now I got to sit without a phone while I get charged for the month for a phone that I do not have!!!! Better still there was no manager in store on the day and I am still yet to get a call from the store to know what is the update. I was on a call with the customer care agent and store agent only to be transferred numerous time having to explain my problem over and over only for the call to be dropped. Which left me ****ed off. MTN come to the front of the class and explain urself and give me my damn new phone and sort your procedures and training with both in store consultants and customer care agents online that they both know the same thing. I will like to wait and see how long it takes till I get some sort of feedback from this rant!!!!