MTN Columbine Square Terrible Service

If I could give zero stars, I would! Every single time I go to MTN Columbine Square, I’m met with the most nonchalant, “I don’t care” kind of service.

We went into the store on Saturday, 1 November 2025, and were already waiting outside at 9:00 AM—the store’s official opening time. They only opened about two minutes later, and even then, no one was ready to assist. The gentleman behind the counter said he wasn’t logged into the system yet, and the two ladies at the desks didn’t even bother offering to help—one was even vaping inside the store.

By 9:15 AM, we gave up and went to Clicks, only to return later hoping someone would finally be ready to help. My partner then asked the same lady (the one vaping) to assist us. She eventually did. We were there to pay our account, and after confirming the amount due about three times, we made payment right then and there.

Now, on 7 November, our lines have been suspended for “outstanding payment.” Seriously? After we paid in-store?

This is beyond frustrating. The lack of professionalism, accountability, and basic customer service at this branch is shocking. MTN Columbine Square, do better!