MTN collection supervisor Zenzo is giving poor service to the customer whilst he was supposed to lead by example to the team as to what is excellent service, so how does he lead the team while giving poor service in front of the team

Account settlement update issue

On the 20th of June 2025 I have settled my account with Mtn and upon receiving my paid up letter that states that the account is now fully paid and it is closed and the updates on the credit bereaus record will be updated with 30 days from the date of the payment, which it's still a struggle for MTN to do that until today the 12/08/2025

The service from the collection department it's very bad because I have calling and not getting any help, on the 30th of July I called and spoke to Zelda and she promised to push the matter to be resolved within 3-7 days she also suggested to transfer my call to somebody who have more knowledge on the matter and the consultant was Ntombi from collection department as well on the same day the 30th of June, Ntombi requested me to send the paid letter so that she can escalate the matter with the paid up letter attached and indeed I did exactly I have an email there and then, when the 7 days has elapsed without any correspondence from MTN I then decided to call in again to follow up on the matter last week Friday Ntombi answered the call and I requested her to give the feedback and since I wasn't happy I requested the supervisor and she told me all supervisors are held in the meeting however she can try to find someone to assist she then kept me on hold until the call hanged up, I logged the call again Katlego answered the call I spoke to him and he also wasn't able to assist me with the matter in regards I then insisted talking to his manager he also came up with the meeting story also so I told Katlego that I called in the morning and I was told that all supervisors are attending the meeting and now it's after lunch time the supervisors are still in the meeting so I insisted on holding until the supervisors are done from the meeting and within minutes Katlego told me he has found the supervisor they're back from the meeting and the supervisor that attended to me was Zenzo on Friday the 08/08/2025 I spoke Zenzo and he promised to escalate the matter so that it can be resolved and he promised to give a call on monday (11/08/2025) for the feedback because it's been long overdue as per what the paid up letter says within 30 days everything should be done, Zenzo didn't bother to call nor sending me any update on the email at least, so today on Tuesday (12/08/2025) around 9h33 I called in again and Nthuthuko Mtshali /Mtjali answered my call and i asked to be transferred to Zenzo the supervisor I'm follow uping on the specific matter and Mtshali/Mtjali told me Zenzo is held up in the meeting so he can take my cell no and my name and ask him to come back to me, we did that and hanged up then after 11H00 I called again Linda answered and I explained the reason for my call and also to be transferred to Zenzo and Linda said Zenzo is held up in the meeting also so I must ca after 2 hrs, around 14h00 I called again Ntombo picked up my call and I reminded Ntombo about my issue since she is also among the people who promised to help me within 3-7 days during the call that I logged on the 30/07/2025 and I also requested Zenzo again she told me Zenzo is attending the meeting so I insisted on holding until Zenzo comes back from the meeting so she agreed on checking if he's back from the meeting and she came back and said Zenzo is not however she was advised to escalate the matter to the legal team again

So in short MTN they're giving very poor poor service to us especially after receiving the payment