MTN COLLECTION & MTN HVRC

<p>MOST DIGUSTED WITH MTN SERVICE..</p> <p>I HAD DONE AN UPGRADE 6 MONTHS AGO AND HAD TAKEN A SAMSUNG J1 ACE ABOUT 4 MONTHS INTO THE UPGARDE THE PHONE HAD A FACTORY FAULT AND THE REPLACED THE PHONE BUT INSTEAD OF TAKING THE SAME PHONE I HAD DECIDED TO GO WITH THE SAMSUNG S6 EDGE 32G..ITS BEEN 2 MONTHS AND THIS PHONE HAS ALSO GIVEN UP, REFUSED TO COME ON GAVE A BLUE LIGHT THEN RED LIGHT THEN CAME ON AFTER COUPLE OF HOURS AND EVER SINCE LAST MONDAY IT REFUSED TO COME ON..NOTE I HAD TAKEN THIS PHONE THROUGH MTN DIRECT. WHEN THE PROBLEM OCCURED I HAD TAKEN IT TO 2 BRANCHES WHO REFUSED TO ASSIST ME. 1 GAME CITY ADVISED THEY CANNOT HELP ME I MUST TAKE IT WERE I GOT IT FROM. SO AFTER THAT EPISODE I EMAILED MY SALES AGENT TRACY PILLAY AND ADVISED HER OF THE PROBLEM AND SHE SAID "OH YOU SEEM TO BE MY FIRST CUSTOMER WHO HAS A PROBLEM WITH THAT PHONE", BUT I MUST TAKE THE PHONE TO PAVILLION AS THEY WILL SEND IT BACK TO THE REPAIR CENTER. AFTER ME ADVISING HER THAT THE PAVILLION BRANCH IS 45MINS AWAY FROM ME SHE SAYS THATS MY ONLY OPTION NOTHING ELSE SHE CAN DO..THERE AFTER I TOOK IT TO MTN UMHLANGA AT COASTLANDS REASON BEEN THEY HAVE AN IN HOUSE SANSUNG TECHNICIANS THERE ON SITE HOWEVER WHEN I ARRIVED THERE NO ONE COULD HELP ME AS THEY WERE ON LUNCH, AND I WAS GIVEN ANOTHER STORY TO GO TO THE REPAIR CENTER AT NANDI DRIVE...SO AFTER ALL MY FRAUSTRATION I EMAILED MTN CUSTOMER CARE WHO GAVE ME THE COLLECTIONS CONTACT NUMBER ********** 564 WERE I PROBABLY SPOKE TO AS MANY AS 6 AGENTS WHO ADVISE THEY CANNOT ASSIST ME, I WAS THEN PUT THROUGH TOO A SUPERVISOR BY THE NAME ON CLIFFORD WHO ARRANGED WITH RTT FOR MY PHONE TO PICKED UP THIS WAS ON TUESDAY 05/07/2016 AND THAT WAS THE LAST I HEARD FROM CLIFFORD. WHEN I CALLED THE NEXT DAY AN AGENT ADVISED THEY RECIVED THE PHONE HOWEVER INCOMPLETE DOCUMENT WHICH I NEVER GOT BUT NEEDED TO SIGN, DOCUMENT WAS A WARRANTY ASSESMENT FORM. ON THURSDAY A GUY BY THE NAME OF Phaphamang Nene CALLED TO ASK WHY I DIDNT INFORM THEM THAT THE BACK OF THE PHONE WAS CHIPPED SO AFTER EXPLAINING I DID IWAITED ANOTHER DAY WHICH WAS FRIDAY . I WAS THEN GIVEN THE hvrc REPAIR NUMBER ********** 349 AND AFTER SPEAKING TO MANY AGENTS YET AGAIN I HAD EVENTUALLY SPOKE TO Lefa Seemane WHO I OUGHT WAS COMPETENT AND FOLLOWED UP WITH Phaphamang Nene WHAT WAS THE DELAY. I RECEIVED A CALL BACK LATER THE DAY T INFORM THE MY WARRANTY FALLS AWAY BECAUSE OF THE CHIP ON THE BACK OF THE PHONE NEVER THE LESS AFTER MUCH ARGUMENTATION LEFA HAD INFORMED ME THAT THEY WOULD NEED TO BOOK IN FOR A REPAIR AND NOT FOR WARRANTY ASSESMENT AND ANY COST I WOULD NEED TO PAY WHICH I SIPUTED BUT EVENTUALLY AGREED DUE TO THE AGONY IV BEEN PUT THROUGH I JUST DECIDED WHAT THE HELL. SO HE SENT ME DOCS I COMPLETED IT AND SENT IT BACK TO HIM AND HE CALLED ME ADVISING HE WILL HAVE FEEDBACK FOR ME BY COB MONDAY 11/07/2016..SO TODAY I SEND HIM A FOLLOW UP EMAIL WHICH HE RESONDS "</p> <p>Good day Mohammed</p> <p> </p> <p>Please be advised that the query has been escalated to the Repair Centre to assist. May you kindly allow the Repair Centre to conduct an investigation on the matter and revert back. As soon as feedback is received I will contact you to advise. Please allow me to revert back to you on Wednesday before close of business as we also depend on the Repair Centre for feedback.</p> <p>AND I REPSONDED</p> <p>Hi,</p> <p> </p> <p>Lefa you guys have been bull****ting me from Last week Tuesday, it’s been back and forth with you guys!! On Friday last week YOU told me that you will feedback for me today MONDAY!! NOW today you tell me “May you kindly allow the Repair Centre to conduct an investigation on the matter and revert back” I am not stopping them in anyway but I want FEEDBACK TODAY AND NO LATER THAN TODAY, as that is what YOU promised me on Friday ( LISTEN TO YOUR CALLS. IF I do not get feedback today you can keep the phone and cancel the contract and I will not pay a single cent!! Don’t test my patience as I have been very accommodating to you guys from Day 1.</p> <p> </p> <p>Regards</p> <p> </p> <p>HE THEN CALLS ME BACK AND THREATENS ME THAT I SHOULD HAVE NOT USED HIS NAME AND HE CANNOT PROMISE ME ANYTHING AND REFUSES FOR ME TO SPEAK, EVENTUALLY WHEN I DO SPEAK THE ENTIRE TIME HE PUTS ME ON MUTE AND I BROUGHT IT TO HIS ATTENTION HE THEN TELLS ME IT SHOULD NOT BOTHER ME WHEATHER HE HAS ME ON MUTE OR NOT I MUST JUST SPEAK...****ED OFF WITH HIS ARROGANCE I PUT THE PHONE DOWN..TO DATE NOT A SINGLE SENIOR PERSON HAD CONTACTED ME OR TRIED TO ASSIST WITH THE MATTER..</p> <p> </p> <p>I AM SOO ANNOYED AND ****ED OF.</p> <p> </p> <p> </p>