MTN - CODE OF CONDUCT - FALSE CLAIM

<p>MTN - I have telephoncally requested an itemised bill 3 times via the help line and the request was also submitted by MTN Greenstone. At the Greenstone branch when I complained that the online request procedure had already failed three times, I was told that there are no customer contact managers to whom I could escalate my request and by now frustrations to in trying to get this simple document. By now I have probably been charged for 4 itemised billing requestes (as itimised billing is not part of my contract) but to date I have not received one copy. MTN YOU HAVE ENSURED THAT YOU HAVE TAKEN MY MONEY BUT HAVE FAILED TO HONOUR A REQUEST TO SUPPLY ME WITH DETAILS OF WHAT I AM PAYING FOR - AND NOBODY AT MTN CARES. I am definitley moving all 4 of my MTN accounts to Vodacom. I had a phone ion for repair under insurance at MTN and it was with you for 6 months = 25% of the contract life time. I have had enough. Surely your agents should have a number to offer customers who have an unresolved issue? I guess I could submit this request eternally via your 808 line and I can whip up a storm of charges and never recieve the requested bill.</p>