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Elzette D

1 reviews | Active since Feb 2012

05 Oct 2015, 12:18

MTN Coastal Cellular

I took out a TopUp contract with MTN Coastal Cellular on 20 May 2015 and it was an INSTORE activation. The lady did not set the limit of the calls to R0 and I did not know that she had to - that is why I went instore in the first place. I am getting BIG accounts and they refuse the resolve the issue. Coastal Cellular said I was suppose to set the limit to R0 and it is not their responsibility. What to I do now? I went back today and they said that it is not their problem. <br> I specifically stated that I want a TopUp contract because I do not want any surprises at the end of the month.<br> <br> I want to MTN Coastal Cellular in Port Shepstone to acknowledge that it was their fault and that a credit must be passed on my account otherwise I will go legal to resolve this issue. <br> <br> I am not satisfied with their service!

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Oct 2015, 09:37
Official
Hello very urgent,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the relevant department for urgent attention. They will investigate and revert to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,