MTN - Clueless

<p>So I have an MTN contract (switched from Autopage due to aquisition by MTN) for +12 years now. I contacted MTN about a year ago to cancel my contract. Was told they cannot as the contract was renewed. Since I didn't renew it - I asked how it was renewed without my consent. Naturally - Did not get an answer. Consistently followed up week after week and finally decided to go into a store. The store team said I should dial 808 and cancel the contract telephonically. Did that and was told on the phone that I needed to go and cancel the contract in the store. Went back to store and the story never changed - the instruction was "Dial 808". So this goes on for an entire year and a bit. Eventually I go into a store and get them to dial 808 - what happens - the MTN employee in the store is on hold for 45 minutes. Even he, MTN employee, got frustrated. All I want to do is cancel a contract. I want NOTHING to do with MTN ever. Just want to cancel a contract. The service is ABSOLUTELY PATHETIC and the Staff is Clueless. I can only assume it's because MTN does not ensure staff is appropriately trained OR perhaps because MTN doesn't care. </p>