MTN Closed My Ticket Without Resolving OTP Issue – No Proper Feedback After Multiple Follow-Ups

I am extremely frustrated with the poor service and lack of accountability from MTN regarding my ongoing issue.

I logged a fault under reference number REQ*** because I am not receiving OTPs from my bank applications. As a result, I am completely unable to access my banking apps, which affects essential financial transactions. This matter has been ongoing for a long time.

I have: Performed a full network reset Erased call divert settings Reset SMS settings Reinserted my SIM card and restarted my device Verified VoLTE settings (enabled but greyed out) Confirmed network mode and preferred network settings Made multiple calls to 135, spending significant time trying to resolve the issue Despite all of these efforts, the problem remains unresolved.

To make matters worse, I have been informed that the ticket was closed without resolving the issue and without proper engagement with me. No clear explanation was provided, and no permanent solution has been implemented. This is unacceptable.

As a customer, I expect: Proper investigation of the issue Clear and consistent communication Escalation where necessary Confirmation before closing any ticket

The lack of feedback and premature closure of the ticket demonstrates poor customer service and disregard for the inconvenience caused. I am requesting urgent intervention from MTN management to:

Reopen ticket REQ*** immediately Properly investigate SMS/OTP routing on my line

Provide a clear update and timeline for resolution

Access to banking services is essential, and this matter has already caused significant delays. I can be contacted at: 📧 *** 📞 +***7 I expect this matter to be treated with urgency.