AH
Adrienne H
1 reviews | Active since Feb 2019
16 Dec 2019, 12:26
MTN clients - clearly a necessary inconvenience for the company
MTN has now migrated my account to MyMTN for my "ease of use" - for that read "for their convenience". I have not bothered with that site for years as it was singularly unhelpful. Now that I need to pull invoices, I requested my username (didn't think anything was active) which was sent to me as STUPIDCLIENT. After using that and resetting my password, I still couldn't get onto the site. This clearly shows the contempt with which MTN treats its customers.
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Adrienne H's updateReviewer Update
28 Dec 2019, 10:38Dear Ishie
Thank you for your reply. Please note that my complaint has still not been escalated, which means that I am unable to access my accounts. In addition, I expect an apology for the appalling way in which you view your clients.
Thank you for your reply. Please note that my complaint has still not been escalated, which means that I am unable to access my accounts. In addition, I expect an apology for the appalling way in which you view your clients.
AH
Adrienne H's update28 Dec 2019, 10:38
Reviewer Update
Dear Ishie
Thank you for your reply. Please note that my complaint has still not been escalated, which means that I am unable to access my accounts. In addition, I expect an apology for the appalling way in which you view your clients.
Thank you for your reply. Please note that my complaint has still not been escalated, which means that I am unable to access my accounts. In addition, I expect an apology for the appalling way in which you view your clients.